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Returns / Exchanges

Returns and Exchanges

FOB & Co returns and exchanges: change-of-mind returns within 60 days of delivery on unworn, un-engraved watches in original packaging.

Can I return or exchange a pocket watch?

Yes. Change-of-mind returns and exchanges are accepted within 60 days of delivery on watches that are unworn, un-engraved and in their original packaging.

Who pays return postage?

The customer pays return postage.

Can I return an engraved watch?

Engraved watches are excluded from change-of-mind returns and exchanges unless they are faulty.

What if my watch is faulty?

Please contact us with your order number and a description of the problem.

Can I return a made-to-order Classique watch?

Please contact us first. An exchange on a made-to-order Classique watch is not guaranteed.